A coin laundry may be described as a no-frills, self-service operation, but as a business owner, you should still pay attention to meeting at least the basic customers’ expectations. Here are 5 things that customers typically look for in a coin laundry:

  1. Easy-to-use models

Whether you choose to use the coin or token system, your customers don’t want to waste time trying to figure out how to use the token machine, washer or dryer. Choose machines that are simple to operate. Put up clearly worded instructions posters at strategic spots on the walls to further simplify the process.

  1. Fast & reliable

Customers who use coin laundry services are often on the go. They will choose a coin laundry with the most reliable service. Make sure your machines are well maintained and select dryers with a short drying time for better customer experience.

  1. Easy access

You need to cater to customers with large wash loads by choosing a shop location with ample parking space for convenient access to your coin laundry. You could also use wide sliding doors for your customers’ ease.

  1. Sensible layout

Factors such as laundry work flow, spaces between machines, placements of tables for folding laundry, and the width of aisles must be carefully planned out when designing the layout of your coin laundry. A good layout will enhance customer convenience and increase energy efficiency.

  1. Pleasant environment

Extra efforts to improve customer comfort such as working air conditioning, keeping the premises clean or providing in-house entertainment from a television will go a long way to build customer loyalty. Get creative to keep your customers coming back.

PLE Laundry Equipment

 

For more information on how to start a profitable coin laundry business, contact 016–262 2965 or 03–5633 6405